In yet another Leia Comigo, Tania Almeida recommends the book: “Beyond Reason – using emotions as you negotiate”, by Roger Fisher & Daniel Shapiro, with the Portuguese title “Beyond Reason. The power of emotion in conflict resolution”.
Tania highlights the 5 central concerns to be taken care of, in the authors' view: Appreciation, Belonging, Autonomy, Status and Role in the relationship.