O mediator it is an impartial third party that facilitates communication between people without actively intervening in decisions; the parties involved remain the authors of the solution to their disagreements, which contributes to the sustainability of the consensus. Mediators work with the objective of assisting in the identification of common, complementary and divergent interests, as well as in the expansion of alternatives of mutual benefit for the resolution of impasses. Their interventions contribute to the positive transformation of relationships, making it possible to reduce or resolve the conflict and build sustainable agreements over time.
Among the main benefits of Mediation, the following stand out: speed and efficiency of results; customized and mutually beneficial solutions; reduction of emotional exhaustion and financial cost; guarantee of privacy and secrecy; reducing the duration and recurrence of disputes; improving communication and coexistence.
Its applicability covers any and all coexistence contexts capable of producing disagreements: companies, families, communities and institutions; political and ethnic impasses (national and international); environmental, labor and commercial issues (local or common markets). Relationships of any kind can benefit from Mediation.