Mediation is a dynamic, structured, interactive process where a neutral third party – mediator – assists disputing parties in resolving conflict by helping identifying and exploring issues, common interests and possible bases for an consensual-built agreement; through the use of specialized communication and negotiation techniques. The possibility of restoring the relationship between the parties makes mediation the elected conciliatory method for situations that involve ongoing relations.
A more informal mechanism, when compared to Mediation, the Dialogue Facilitation uses the same principles and tools as Mediation. Under situations that involve disputes between multiple-parties, this procedure enables the identification of common interests and possible bases for a consensual-built agreement. It can be used in a negotiation process or in meetings that involve disputes and aim productivity and decision-making. meetings that include the negotiation of differences and objectify productivity and decision making.
Consensus building is a participative dialogue-based conflict-resolution process used mainly to settle complex, multiparty disputes, consequently involve multiple interests. It has become widely used in public policies conflicts – matters that involve various stakeholders to work together to develop a mutually-benefit acceptable solution.
In addition to ombudsman and HR – previously existent in organizations – a conflict management system offers the internal employees, other dialogue channels – for example: Mediation – aiming expand the dispute resolution recourses. Through in company communication and negotiation training programs, a conflict management system enables communicational fluidity that may interfere in coexistence and productivity.
When facing disputes and the necessity of achieving consensus, a specialized consultant may assist the plaintiff in the identification of interests of all parties involved in the negotiation process, and built alternative mutual-benefit “win-win” solutions.
Problem diagnosis process that involves the systemic and multidisciplinary analysis of the conflict by mapping all its components, in order to identify the more adequate dispute resolution method for each case.
Evaluative interviews precede all of MEDIARE’s didactic activities in order to adequate its content according to the demand and target public.