In Mediation, the parties are the protagonists of the solution, assisted by an impartial and independent third-party mediator, who facilitates communication between them.
⁣
ACTIVE LISTENING – one of the techniques used in this scenario. “Welcoming verbal and non-verbal communication, legitimizing them, and asking questions that make it possible to clarify the different points of view, generating information for those involved”, explains Tania Almeida about the practice.