MEDIARE Practical Guidelines for Online Mediation and Dialogue Facilitation

O MEDIATE prepared guidelines for conducting remote training sessions Mediation / Dialogue Facilitation, aiming to provide greater security and privacy in conducting and participating in meetings. These guidelines are added to the Regulation of Ethical and Procedural Norms  of the MEDIARE Chamber and must be observed, unless otherwise agreed:

1. 1. The videoconferencing platform used will be Zoom, unless the participants mutually define a different platform, which is validated by the technical support contracted by the MEDIATE and by the mediators, aiming at greater security and mastery of the handling of the virtual tool;
   2. For security reasons, each meeting will have link with their own identifier number and access code, not repeated in subsequent meetings, which must be transmitted exclusively to previously identified participants;
   3. Due to the secrecy rules applicable to Mediations in general, meetings must only include previously identified participants and mediators. The participation of eventual guests must be previously agreed between all members of the Mediation;
   4. As a rule, the recording of the meeting by the participants or by the MEDIATE. If so agreed by all, with consensus on their motivation, the meetings may be recorded by the MEDIATE, only on your computer. The recording also by the participants and/or the recording in virtual territory (storage clouds), will depend on the consent of all those involved in the Mediation, including the mediators;
   5. O MEDIATE will maintain the practice of sending appointments for upcoming meetings by e-mail; O link of participation NO must be shared with no other person who is not assigned to the corresponding meeting;
   6. Technical support will be available during the time of the meetings and will be activated only by the mediators, by common agreement with all the participants. The professional who performs this function will be bound by a formal commitment of confidentiality;
   7. During fifteen minutes before the scheduled time for each meeting, participants will be able to enter the “waiting room”, which will be available even before its start, through the same link the meeting;
   8. The mediators will have control over the display of material (texts and documents, among others) on the meeting screen and will be able, through technical support, to advise all those who want to do so, provided that they are in common agreement;
   9. It is suggested that the participants observe rules of conduct similar to those of face-to-face Mediation meetings, avoiding simultaneous speeches, and for this, the mediators will seek to coordinate the participation through the release or not of the microphones, aiming at the clarity of the dialogue and the balance of opportunities for participation;
   10. The mediators may, when convenient to the Mediation method, use the resource of concentrating the voice resource only on them;
   11. To avoid dispersion of attention and ensure that the session content is preserved in that environment, the chat and its notes can only be used with copy for everyone; personal notes are provided;
   12. Participants and mediators will agree, in advance, on the use, or not, of recording and screen sharing, as well as eventual whiteboard annotations, may, or not, to be saved, as agreed by all;
   13. In the event that the mediators notice the convenience of breaks in the joint meeting, promoting private sessions, they may temporarily resort to the use of separate rooms, always seeking to observe criteria of secrecy and balancing opportunities; the intermediaries may also request private meetings and the same criteria will be observed for these;
   14. The image of all the participants must be displayed on the screen, so that the expressions can be perceived and followed by the mediators;
   15. It is recommended that each participant previously test their possibilities for using videoconferencing, especially by selecting the equipment they are most used to, checking if their connection speed and stability usually allow adequate participation in remote meetings, having already accessed the corresponding application. to the platform used, scheduling to avoid personal interruption during meetings, reserving an environment with quiet conditions conducive to participation without harmful noise, using a private data network and keeping the security devices of the platform used up to date, in order to reduce the possibility of security compromise;
   16. The participation step by step, as well as more detailed guidelines on the use of a virtual platform for the Mediation / Dialogue Facilitation will be sent to each participant prior to the pre-mediation meeting;
   17. Any questions from participants before or after the meetings must be forwarded to the e-mail address of the mediators, who, if necessary, will coordinate the obtaining of technical support, when the topic involves a question of such nature.